Delivery Policy
SHIPPING
Free Standard Shipping on orders over on $99 CAD+ in Ontario, $150 CAD Canada & USA
Canada Parcel Shipping Standard : $9.90 CAD (1-8 business days depending on your shipping address location)
Xpress post : $12.90 CAD (1-4 days business days depending on your shipping address location) We do our best to process all orders within 2 business days pending availability and credit verification.
We will contact you if there is any delay with your order. An order confirmation will be sent to you by email once your order is received.
SHIPPMENT TRACKING
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please send us an email at cloudnine.homewear@gmail.com.
RETURN
please send us an email to cloudnine.homewear@gamil.com with your order number, item(s), and the reason why you wish to return. We will then provide you the instructions.
All returns must be postmarked within 7 days of the received date. A refund shipping fee will be deducted from the final refund amount.
To qualify for a refund items must be returned unworn, unwashed, in their original condition, and with all tags and liners attached.
EXCHANGE
We are not able to offer exchanges at this time. If you need a different size or color, please place a new order online and return the unwanted item for a full refund within 7 days of receiving your order.